Shipping
Fast, Tracked And Discreet Delivery At Subana
| Service | Delivery Time | Cost | ||
|---|---|---|---|---|
| UK Tracked 48 Hours | 2 - 5 Working Days | Free | ||
| UK Tracked 24 Hours | 1 - 2 Working Days | £5.99 | ||
| The Republic of Ireland | 3-5 Working Days | £9.99 | ||
| EU Delivery | 5-10 Working Days | £9.99 | ||
| USA and Worldwide Delivery | 10-15 Working Days | £6.00-£16.00 | ||
Please note that a 'working day' is Monday to Friday inclusive. 95% of Royal Mail Tracked 48 deliveries are delivered within 2 working days. 95% of Royal Mail Most tracked 24 deliveries are delivered within 1 working day but a small percentage will take slightly longer.
We are a UK-based company and there are a number of national Bank Holidays throughout the year. Should your order be placed over a Bank Holiday, your items will be dispatched the following working day. While we always strive to deliver your order on time, Bank Holidays may cause a delay in the dispatch and arrival of your purchase. Should you wish to confirm when UK Bank Holidays are, please do not hesitate to get in touch with our Customer Care team.
UK Delivery Options
Royal Mail Delivery Options
We aim to dispatch all Royal Mail Tracked 24 and Tracked 48 deliveries on the day of ordering, if placed before 12pm Monday to Friday. After these times your order will be dispatched on the next working day.
Please note that these parcels take between 1 to 4 working days to arrive so please take any Bank Holiday days into account when planning your order. All orders placed after 7pm on a Friday will be dispatched on the next working day the following week. *Delivery is not guaranteed and is dependent on the Royal Mail.
Discreet Billing and Packaging
Your privacy is of the utmost importance to us. Our delivery service is 100% discreet. All orders are shipped in plain packaging i.e. plain brown boxes or padded envelopes for smaller items. The name Subana will not be displayed anywhere on the packaging. No reference to the items contained in the parcel will be found on any of our outer packaging. Your credit or debit card statement will not show our brand name.
Import Duties & Taxes
If you order products from Subana for delivery to an international destination, your order may be subject to import duties and taxes. These are applied when your order reaches the destination country. Please note that we have no control over these charges and the amount cannot be predicted.
You are responsible for payment of any such import duties and taxes. For further information, please contact your local customs office.
You must comply with all applicable laws and regulations of the country for which the order is destined. We will not be liable or responsible if any such law is broken.